Shipping costs and information:

 

Shipping of the goods is only possible to the countries listed below as standard.
Depending on the size of your order, the goods will be shipped by DPD, UPS, GLS, DHL or a freight forwarder. You can find the respective shipping costs in the tables below.


If you would like us to ship to a country not listed in the table, please write us an e-mail (mail@cara-tech-24.eu) before placing an order and state the item with the quantity and the delivery address with the country and the corresponding postcode. We will then inform you at short notice whether we can also ship to the desired country and - should delivery to the desired delivery address be possible - inform you of the shipping costs, as we must ask our shipping partner in advance about the shipping option and costs.

The entire shopping basket is taken into account when determining the shipping price. You will be informed of the exact shipping prices during the ordering process, both here on the item and in the shopping basket and at the end of the order. The type of shipping is always determined by the item in the shopping basket with the highest shipping costs and the total weight of the shopping basket.

If the total weight determined at the end of the order process exceeds the maximum weight of 31.50 kg, delivery will be made in several individual packaging units.

In Detail:



Shipping costs within Germany (DE)

Weight up to
Shipping costs
1,00 kg 4,95 €
3,00 kg 5,90 €
5,00 kg 6,90 €
10,00 kg 8,90 €
20,00 kg 13,90 €
31,50 kg 16,90 €

 
For shipping within Germany, we calculate the costs per order depending on the weight. You can see the shipping weight for each item on the details page.

For cash on delivery shipments, we charge an additional uniform fee of 15.00 euros.

Bulky goods surcharge: For items that either exceed a weight of 31.5 kg or exceed the shipment dimensions of up to 120cm x 60cm x 60cm (length x width x height) due to their size, we charge a surcharge of 39.90 Euro per delivery address in addition to the stated shipping costs. This will be indicated separately on the respective product page.

Note: Items for which this restriction already applies due to their individual weight are marked with the note "bulky goods surcharge" on the brief description of the product.
 
Shipping within Germany is free of charge for gross order values of 750.00 euros or more.

 


For shipping outside Germany, we charge the costs per order depending on the weight. You can see the shipping weight for each item on the details page.
We deliver to the following countries, whereby the shipping costs are per order:


Shipping costs European Union (outside Germany DE)

Weight up to
Shipping costs
2,00 kg 14,95 €
5,00 kg 18,90 €
10,00 kg 24,30 €
20,00 kg 33,90 €
31,5 kg 49,90 €


In addition to the indicated prices we charge for articles with a total weight of more than 31.5 kg flat 66.00 €.

For deliveries outside Germany no bulky goods dispatch can be offered.


Shipping costs SWITZERLAND (CH) and non-EU countries

Weight up to
Shipping costs
5,00 kg 24,95 €
10,00 kg 34,95 €
20,00 kg 47,90 €
31,5 kg 74,90 €

 

In addition to the stated prices, we charge a flat rate of € 91.00 for articles with a total weight of more than 31.5 kg.

In the case of deliveries to countries outside the European Union, further costs may be incurred in individual cases for which we are not responsible and which are to be borne by you.
These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties).
You can find further information, for example, at https://ec.europa.eu/taxation_customs/home_de and on import turnover tax at http://auskunft.ezt-online.de/ezto/Welcome.do and specifically for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.

For deliveries to Switzerland no bulky goods dispatch can be offered.


Please ask for shipping costs for other countries!


Returns

You have changed your mind and do not want to accept the goods after all? Here it is sufficient, if you adhere to our conditions of revocation, which are linked here. You bear the direct costs of the return.


Avoid sending parcels back with postage unpaid, otherwise we will have to charge you for the additional costs of the return with postage unpaid.

Returns to: 
DorMic-systems, Willbecker Busch 55, D-40699 Erkrath

 

Right of withdrawal

For all articles you have full right of withdrawal within 14 days after receipt of the goods.

Retention of title

The delivered goods remain our property until full payment has been made.

Jurisdiction

The place of jurisdiction for delivery and payment shall be Erkrath.

 

 

Further information


Shipments are delivered after receipt of payment with order tracking and delivery without signature. If you prefer to receive a shipment by registered mail, additional costs will apply. Please contact us if you would like to choose this delivery method.

We will send you an order tracking link regardless of which delivery method you choose.
Has the parcel still not arrived after several days and not been left with your neighbours?

Contact our customer service so that we can use a tracking request to track down the package and resend it to you if the item is still in stock in the size you requested.

To do this, write an  e-mail or simply call us on +49 (02104) 833 68 40.


Damages in transit
If the delivery already shows external damages at delivery (cardboard torn open, damaged and possibly packed in foil), please contact us directly: +49 (02104) 833 6840.